Will I be charged a fee?
Buckzy does not charge a destination fee for the beneficiary and our foreign exchange fees are competitive.
Has my payment been sent to the receiver?
If you have completed an email transfer you will receive a payment receipt stating that your transfer has been sent. You can check the status of your transaction using our payment tracker functionality. You can also contact the recipient to do so and follow the instructions within the confirmation email they received.
In case of a failed transaction, you will receive an email notification alerting you of the transfer status. If you have any additional questions please contact us at firstname.lastname@example.org.
Why have my funds been returned?
Your funds may be returned due to various reasons, such as: – the recipient bank account information isn’t correct/active – the transaction may not fulfill the international transfer screening requirements, etc.
What happens if my money transfer failed?
Your money will be returned to your account and you will receive an email explaining the reason why the transaction was unsuccessful.
I’ve realized that the beneficiary details are wrong. What do I do?
You can change your recipient details or cancel the transaction if the transfer is not already completed by the receiver. To do this, go to your dashboard, select the transaction and change and/or cancel the transfer from there.
When will my funds arrive?
Buckzy initiates the transaction as soon as the funds are collected in the sending country. Transfer time is governed by the payment scheme in the beneficiary country.
Why was my transaction rejected? And then what happens next? Will my transaction be delayed?
Occasionally a transaction may be rejected. This could mean that additional information about the recipient is required to confirm their identity and banking details. You will receive an email with detailed information as to what next steps would be.
Are there limits on how much I can send?
Limits vary based on the regulations of the sending and receiving country.