FAQ's Buckzy’s solutions can help you get
started in cross-border offerings to
support your growth strategy today and
over the long term

FAQ's

How can I sign up?

If you have a Canadian bank account, you can sign up for our Buckzy Direct service. There is no registration fee. Create a profile, answer a few easy questions and then you will be able to send money in real-time to anyone in the countries we have enabled. You will also be able to see the foreign exchange rates right up front before your money is sent.

Can I send money internationally from my existing chequing account?

Yes. Use your existing Canadian bank account with any financial services institution. You need to register with Buckzy using your email to start the payment. Then provide the amount you want to send, senders information, information about yourself and your payment information. There is no fee to register and/or send money with Buckzy.

Will I be charged a fee?

No! Buckzy does not charge a transaction fee for sending money internationally and our foreign exchange fees are competitive.

Has my payment been sent to the receiver?

If you have completed an email transfer you will receive a confirmation email stating that your transfer has been sent. You will also receive a confirmation email that the money has reached the receiver. If you have not received a confirmation that the funds have arrived, most likely your recipient hasn’t provided their banking details yet to accept the transfer. Please contact them to do so and follow the instructions within the confirmation email they received. In case of a failed transaction, you will receive an email notification alerting you of the transfer status. If you have any additional questions please contact us at support@buckzy.net.

Why have my funds been returned?

Your funds may be returned due to various reasons, such as: – the recipient bank account information isn’t correct/active – the transaction may not fulfill the international transfer screening requirements, etc. If this happens, you will receive an email containing the reason of failure.

What happens if my money transfer failed?

Your money will be returned to your account and you will receive an email explaining the reason why the transaction was unsuccessful.

I’ve realized that the beneficiary details are wrong. What do I do?

You can change your recipient details or cancel the transaction, if the transfer is not already completed by the receiver. To do this, go to your dashboard, select the transaction and change and/or cancel the transfer from there.

When will my funds arrive?

The transfer will be completed within 5 minutes. If for some reason the money is not delivered within this time frame you will receive a email notification of the reasoning and next steps.

Is my transfer successfully completed?

You will receive an email confirmation to this affect once your transfer has been successfully completed. If for any reason the money has not arrived to the recipient, you will receive an email alert advising you of this and indicating next steps.

Why was my transaction rejected? And then what happens next? Will my transaction be delayed?

Occasionally a transaction may be rejected. This could mean that additional information about the recipient is required to confirm their identity and banking details. You will receive an email with detailed information as to what next steps would be.

Are there limits on how much I can send?

Limits vary based on the regulations of the sending and receiving country.

How do I manage my Buckzy account?

You can make changes to your password, address, phone number and email address by logging into your Buckzy account. To make changes to your account information, first go to Settings Log in to your account. Select “Your Name”.

To change your password

Select “Change password”. Enter your current password. Enter your new password twice. Select “change password” to complete and save your changes.

To change your address

Select “Profile Setting”. Enter your new address. Select “Save details” to complete and save your changes.

To change your phone number and email address

Please contact us at support@buckzy.net.

I can’t log in?

If you have forgot your password, please click on forgot password button and reset your password using the link sent to your email address. If you are still having issues logging in, please contact us at support@buckzy.net.

Does Buckzy Payments have a non-permitted activities policy?

Yes. Prohibited Industries and types of businesses that Buckzy does not engage with directly or indirectly are:

  • Crypto currencies & Digital stored value
  • Counterfeit or unauthorized goods
  • Regulated or illegal products or services
  • Adult content and services
  • Get rich quick schemes
  • Companies that do aggregation of funds
  • Drug paraphernalia
  • Pseudo pharmaceuticals
  • Substances designed to mimic illegal drugs
  • Gambling
  • Online weapon Sales
  • Marijuana business
  • Licensed 3rd party Money Service Business
  • Sanctioned businesses
  • Investment & Credit Services
  • Politically Exposed Persons or related businesses
  • Virtual Currency or Stored Value
  • IP infringement regulated or illegal products or services
  • Multi-level Marketing
  • Social media activity related
  • Collection Agencies
  • Payday loan companies
  • Time sharing and Travel tour package services

What corridors will be enabled next for Buckzy Payments?

In 2019, we will be launching in the following countries:

  • China
  • Mexico
  • Brazil
  • United Kingdom
  • South Korea
  • Japan
  • Germany
  • Spain
  • France
  • Belgium
  • Ireland
  • Switzerland
  • Luxembourg
  • Denmark
  • Sweden
  • Norway
  • Finland
  • Liechtenstein
  • Portugal
  • Austria
  • Italy
  • Netherlands
  • Malaysia
  • Singapore
  • Bangladesh (Select banks)
  • Pakistan (Select banks)
  • Sri Lanka
  • Australia

Contact Us

    Buckzy Payments makes it possible to:

    Payout and collect in currencies across the globe

    Expand your offering to clients quickly and securely

    Create a financial services solution using our tools

    CANADA

    Buckzy Payments, Inc.
    40 University Avenue, Suite 201
    Toronto, Ontario M5J 1T1

    USA

    Buckzy Payments, Inc.
    16192 Coastal Highway
    Lewes, Delaware 19958

    INDIA

    Buckzy Payments Pvt. Ltd.
    Ground Floor Geo Infopark Building
    Kusamagiri P.O.
    Kakkanad, Cochin, PIN: 682030
    info@buckzy.net